Customer Interaction

SWN Applications
Customer Interaction Demo-Sites
SW4EU-DemoSites
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Customer interaction

Currently, customer interaction takes place only one way (bill, signals and complaints by telephone; information providing websites and apps). The Internet is used widely for all kinds of communication. Social media usage is increasing. The full potential of Internet and social media is not being used for customer interaction.

Smart Water Management and response strategies
Although much effort has been spent on developing ICT and sensor technologies, Smart Water Management and the usage of automated response strategies have not been applied for water distribution networks. The current situation is characterised by the following:

  • No standards for sensor data and communication exist;
  • Many data sources are available, but using these resources requires manual operations;
  • Methods for architecture development, establishing data exchange formats and developing business layers exist but are not applied for sensor based water distribution network management;
  • Methods and principles for analysis and visualisation exist but are not applied for sensor based water distribution network management;
  • Analysis software exists for experienced and power users, but are not suitable for operators;
  • User friendly (specifically for operators) applications in both real time and more static data are combined and visualised, do not exist.
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