Leak-detecting smart meters are putting Haringey residents in control of their water use, helping them make simple money-saving choices at home

WITI - SW4EU

Thames Water has been installing the water industry’s latest smart meter technology in the borough since May 2016 as part of its capital-wide metering programme to help save water. So far, 15,165 smart meters have been installed in Haringey, with thousands more expected to be fitted over the next year.

Early results show customers who save money on their metered charges are cutting an average of £108 off their bill and 437,500 litres of water, enough to supply over a 1,000 homes a day, has been saved across the borough.

As part of its smart metering programme the water firm offers residents award-winning free home visits from a team who check how efficient a house is and install water-saving gadgets – over 6,000 Haringey households have taken up this offer so far. Customers who may see their bill increase after moving to a meter can take advantage of the home visit to see where they could make savings, and, after a visit, a family of four could save as much as £190 a year on their water and energy bills.

Danny Leamon, Thames Water’s head of metering, said: “Our smart metering programme is already saving thousands of litres of water a day in Haringey, and by reducing water use our customers are also finding they’re lowering other household expenses, as heating water accounts for 21% of an energy bill. Simple things, like reducing time in the shower by just one minute, could save a family of four £48 a year.”

The meters give residents regular access to water use data, online or by phone, allowing them to see how efficient their home is and track how straightforward water-saving efforts – like four minute showers and turning the tap off while brushing your teeth – are paying off.

Danny added: “What’s in it for us? We need to save water as there are increasing pressures on our water sources, and research suggests when people pay for what they use, they value what they pay for and tend to use less.

“These meters will also be sending us accurate and up-to-date data on water use, so higher or unusual readings could mean there’s a leak. With this information we can find and repair leaks faster, and see which of our pipes we should be replacing first.”

The new technology means there’ll be no need for householders to send meter readings to the water company. The usage data reported by the smart meters will also allow Thames Water teams to discover where there are leaks on a customer’s private pipe, and fix them for free, helping to stop water going to waste.

Households will have two years after a meter is installed to understand and reduce their usage before they are moved on to a metered bill, unless they choose to switch early and cash-in on the savings.

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